We work with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, which cooperate with local couriers. This allows us to deliver directly to your home, and we are proud to offer a flat-rate shipping fee.
Our delivery time is typically 10–20 days; however, please expect delivery to take 3–4 weeks due to the COVID-19 situation. We ship your order and provide a tracking number within 24 hours. Please note that the shipping companies and government authorities determine when your order is delivered.
You will be charged once your order is placed. All payments are subject to verification and approval before shipment and may take several days to process. To prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or canceled.
Shipping Process
We begin processing your order immediately; therefore, no changes (including address changes) can be made after the order is placed. We ship only to the address provided at checkout. You will be charged only for items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a shipping confirmation email.
We ship on business days only and do not ship on weekends or public holidays.
On average, we require 1–2 business days to process your order. Some items may take longer, especially during holidays (up to 10 days) or if your order includes popular items with limited stock availability. Orders are shipped as soon as item availability is confirmed.
For orders containing multiple items, products may be shipped separately and arrive on different dates due to differing production partner locations.
Delivery
Once your order has shipped, estimated delivery time ranges from 10 to 20 business days depending on your country or region. Specific delivery dates are neither provided nor guaranteed.
For your reference, estimated delivery times are as follows:
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Germany: 10–20+ days
Note: The above delivery times are estimates in business/working days only. While we do our best to ensure timely delivery, sorbaya.com cannot be held responsible for circumstances beyond our control, such as postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, and other unforeseen events. These factors may cause delays beyond our original estimates.
Customs, Duties, and Taxes
For international shipments, import taxes, duties, and/or customs clearance fees may be charged once the shipment reaches the destination country. These charges are the sole responsibility of the recipient. sorbaya.com has no control over these charges and cannot predict their amount.
If a shipment is refused and returned, you will be responsible for any incurred import taxes and return shipping costs.
Customs regulations vary widely by country. If you have questions, we recommend contacting your local customs office for more information.
Lost / Stolen / Damaged Packages
sorbaya.com is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address but you have not received it, please report the issue and/or file a claim with the respective shipping carrier.
Note: We use the timestamp information from the tracking link and the carrier’s delivery confirmation when reviewing damage or return claims. Claims may not be honored if they are not reported promptly.
Incorrect Address Disclaimer
It is the buyer’s responsibility to ensure that the shipping address entered is correct before placing an order. We begin processing orders immediately, so changes cannot be made after an order is placed. If the order has already been processed by our shipping department, we are unable to retrieve it to change the address.
Shipping
We are currently offering free shipping on all orders, regardless of order size. This long-term promotion provides greater savings and convenience. Whether you purchase a single item or multiple products, you can enjoy free shipping without worrying about additional costs. Take advantage of this opportunity and place your order now to enjoy exclusive discounts and a more enjoyable shopping experience!
Feedback
We welcome your feedback, questions, and concerns. Please feel free to email us at service@dqandyyqx.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.
Shipping Cost: Products ordered now qualify for free shipping. This special promotion is valid long-term, so take advantage of it and enjoy the savings!